1. Processing Time: Once you order items, we will send the item package within 1 business day.
2. Shipping: Order Online for Free Shipping Eligibility
How To Order Online (Simple, Easy, and Secure): Please click the "Add to cart" button on the items that you want to order, then checkout on our secure server.
More Info: Email [[email protected]]
Local: Free shipping - It takes 3-5 business days for delivery
Canada: Free shipping over $99 - Please allow 7-10 business days for delivery
U.S.: Free shipping over $99 - It takes 10-14 business days for delivery
Vietnam: Free shipping over $99 - Please make to order before 11pm on every Sunday - It usually takes 10-14 business days for delivery
3) Cancellations: You can cancel the order before the delivery. Once your order is shipped, we may no longer be able to cancel it.
4) Detailed Shipping information
Please note that orders shipped to the Yukon, NWT, and Nunavut may carry an additional shipping charge.
You will be contacted by email if this applies.
Some U.S. orders may carry an additional shipping charge. You will be contacted if this applies.
International customers will be contacted with shipping options and rates once orders have been received.
No charge will be made for international orders until shipping options have been approved.
Taxes: You will be charged taxes based on the shipping address - 13% HST for Ontario, 15% HST for New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island, and 5 % GST for Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and Yukon.
5) Returns / Refunds: 1 months from the purchasing date showed on invoice.
To ensure a smooth return procedure, please read the following conditions:
Please inform us via email ahead of time before sending the item with your order number (as quoted in the subject line of your "Order Update" emails), your name, the item(s) that you would like to return, and the reason for the return.
Email: [email protected]
- Customers are responsible for all return shipping charges.
- Any outbound shipping charges paid will not be refunded if the order is returned.
- Returns are typically received within two weeks from the time that you mail them. Once we receive your return in our Return Team, please allow approximately 2-10 business days for it to process.
- We will refund the money 2-3 days after we confirm your return products.
RETURN ADDRESS
Thientin.ca
311 - 10168 149 Street
Surrey, BC, Canada
V3R 0E9
6) International Orders: Importing of goods and taxes
Please ensure that ordering from us does not contravene the customs laws of your country regarding the importation of nutritional supplements and herbs. Customs fees and/or impounding of an order (including any resultant expense, subsequent loss and/or return shipping) are the sole responsibility of the purchaser.
7) Legal Information
Please note that while Thien Tin supports your right to use our product for any therapeutic purpose you or your practitioner see fit, the information on this website should not be considered as a claim or a substitute for the advice of your health care practitioner. All text and images are intended for informational purposes only.
Any order confirmation (electronic or paper receipt) given to you through Thientin.ca does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell. Also note that Thien Tin reserves the right to refuse the processing or shipment of an order for any reason.